Frequently Asked Questions

What's in the box?

Each BunsBox contains 5 to 6 premium toys and treats for your bunny.  All products included in BunsBox feature natural ingredients, and are interesting for your bunny to chew or to play with. You'll get a different combination of toys and treats each month so your bunny won't get bored. Hooray!

How does it work?

BunsBox ships each month on the 20th (or next business day), so sign up before the 20th to receive this month's box.  Missed the cutoff? No worries! If you sign up after the 20th, you'll be put on the shipping list for the following month. After you receive your first box, your subscription will automatically renew on the last day of the month. You can cancel at any time. 

Where does BunsBox ship?

BunsBox ships to happy bunnies all across Canada! At this time, we do not ship to any other countries.

How much is shipping?

Shipping to any address in Canada is only $10 CAD/month (flat rate). We're always doing our best to keep this rate as low as possible. 

My bunny is still playing with all their new toys, can I skip a month in my subscription?

Absolutely! To skip a month, simply log in to your BunsBox account and update your subscription settings to push your renewal date ahead by one month. If you need help, please contact us.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Simply log in to your BunsBox account to manage your subscription settings. If you need help, please contact us. After you cancel, you will receive any boxes you have already paid for, but you won't be billed again. 

Can you include "this product" in BunsBox?

We are always looking for new and exciting toys and treats for BunsBox! Please contact our team if you have product ideas or suggestions. If we choose a new product brand based on your suggestion, we'll apply a 20% discount to your next BunsBox and thank you on our social media channels. Woo-hoo!

Happy Holidays! Will the December BunsBox arrive in time for Christmas?

BunsBox ships on the 20th of each month (or next business day). Please be advised that the December BunsBox will ship on December 20th and is NOT guaranteed to arrive before Christmas Day (December 25th).  Luckily, opening any BunsBox feels like Christmas even if it arrives after Christmas, your bunny will love it all the same!

Are you ready to subscribe to BunsBox?

Sign up today to get a monthly box of rabbit toys and treats delivered right to your door.