Terms of Service

BunsBox is a subscription box service for rabbits run by Buns Boutique Pet Supplies Co. ('We', 'Us'). Buns Boutique Pet Supplies Co. is located in Victoria, BC, Canada. All prices listed are in Canadian dollars (CAD).

Please read the following Terms of Service carefully before subscribing to BunsBox ('the Service') via our website BUNSBOX.COM ('the Website'). By accessing the Website and/or subscribing to the Service you ('the Customer', 'the Subscriber') signify that you have read and understand the following Terms of Service.

1. Data and Privacy

We will not release your personal or payment information to third parties for any use other than payment processing and order completion (including order shipment via Canada Post), unless we are required by law to disclose your information or if you violate our Terms of Service.

2. Payment Processing

We rely on Stripe for secure payment processing. Please visit the Stripe website at STRIPE.COM to learn more about their payment processing system and how their individual policies may affect you.

3. Local Taxes

You may be charged local sales tax, if applicable.

4. Security

When you register to participate in the Service on this Website, you may be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.

You can manage your BunsBox subscription settings at any time by logging into your account on BUNSBOX.COM.  Please contact us if you require assistance managing your account settings or cancelling your subscription to the Service.

5. Shipping Policy

Buns Boutique Pet Supplies Co. ships to all addresses in Canada. We reserve the right to change our flat rate postage fees at any time. We rely on Canada Post to deliver our packages.  We ship BunsBox orders on the 20th day of each month, or next business day. Shipping dates and/or arrival times are only estimates and may be subject to change without notice.  Please note that postal and/or international border delays may occur which are out of our control. 

6. Product Refunds

To request a return/refund, please contact us and describe the reason for your request. If your request is approved by Buns Boutique Pet Supplies Co., the refund will be made in the same form of payment originally used for purchase, if possible (less the cost of shipping). Shipping fees are non-refundable. If approved, you will be refunded for the merchandise total and tax, if applicable. 

Buns Boutique Pet Supplies Co. reserves the right to deny a return/refund request for any reason. Products that have been opened or used may not be returned or refunded. 

By subscribing to BunsBox, the Customer acknowledges the surprise nature of the Service (i.e., the contents of BunsBox may or may not be revealed to the Customer prior to delivery) and agrees that dissatisfaction with the selection of products included as part of the Service is not a valid reason for return/refund. 

You will be notified of the status of your return or refund request via email. 

7. Subscription Cancellations

You may cancel your ongoing subscription to the Service by updating your account settings to cancel the Service, or by contacting us with a cancellation request. You must update your account on the Website before the last day of the month to cancel the next month's shipment. IF YOU DO NOT CANCEL PRIOR TO THE FIRST DAY OF A BILLING CYCLE, YOU WILL BE CHARGED FOR THAT BILLING CYCLE. All cancellation requests received after the last day of a calendar month will apply to the following calendar month.

Buns Boutique Pet Supplies Co. may terminate your subscription, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful to our business interests, or for an inactive account. We value a safe and respectful work environment; please note that harassment and/or aggressive communications will not be tolerated and may result in the cancellation of your subscription at our sole discretion.

8. Disclaimer and Limitation of Liability


Under no circumstances will we be liable for any loss or damage caused by your use of the Service or your reliance on information in any content on our Website. You AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY ARISING FROM OR RELATING IN ANY WAY TO ANY PRODUCT INCLUDED IN BUNSBOX SHALL BE ITS REPLACEMENT OR A CREDIT TOWARDS ANOTHER MONTHLY SHIPMENT, IN BUNS BOUTIQUE PET SUPPLY CO.'S DISCRETION.

Buns Boutique Pet Supplies Co. does not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable. You agree that from time to time we may remove our Website for indefinite periods of time or cancel the Service at any time, without advance notice to you.

You expressly agree that your use of the Service is at your sole risk. The Service and all products and services delivered to you through the Website are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Buns Boutique Pet Supplies Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or Website or any products procured using the Service or Website, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or Website.

Please ensure that you remove packaging from all products before giving them to your pet(s). Please consult a trusted veterinary professional before making adjustments to your pet's diet or for any other concerns related to the health of your pet. Advice/information/products/services available via BUNSBOX.COM or BUNSBOUTIQUE.CA or Buns Boutique Pet Supplies Co.'s social media accounts are not intended to replace professional veterinary advice or treatment.

9. Enforcement

These Terms of Service will be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.  

10. Changes to These Terms

These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter herein. Buns Boutique Pet Supplies Co, may, at our sole discretion and without notice, revise these terms at any time by updating this posting. Please refer back to this page often, as the terms listed may be updated periodically.

11. Questions or Concerns

If you have any questions about these Terms of Service, your BunsBox subscription, or about BUNSBOX.COM, please contact us. Thank you!

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